* Returns for items purchased via the iFootage official online shop only.
iFootage is committed to ensuring our customers are completely happy, but if you are not fully satisfied with your purchase, please complete a ‘Return Material Authorisation’ request form ‘here’ and return it to the address shown on the form. You will be allocated an RMA number. Please keep a copy of this form for future reference.
iFootage offers its customers the ability to return new, unused, undamaged standard sized Catalogue products within 30 days of original date of receipt of the product. Products returned after 30 days may be subject to a 20% restocking fee.
Products sent without an RMA number will not be accepted and will be returned at the sender’s expense.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returned products are subject to inspection.
Please note: that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).
In order to complete your return, we may require a receipt or proof of purchase.
Refunds and Exchanges
Once your return is received and inspected by us, we will send you a confirmation email. We will also notify you of the approval or rejection of your refund/replacement.
Refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund within the specified time limit, first check your bank account or credit card company - it may take some time before your refund is officially posted.
If you are still unable to trace the refund, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded, but can be replaced if needed.
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at email@example.com and we will provide instructions on where to return the defective or damaged item.
To return your product, you should mail your product to the appointed shipping address as shown on the RMA form.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over US $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.